Order Processing

All orders are processed within 1 business day. Orders placed on weekends or holidays will be processed the next business day.

Shipping Times

Estimated delivery times vary by destination:

• United Kingdom: 5 business days

• Europe: 10 business days

Delivery times are estimates and may vary due to customs, carrier delays, or unforeseen circumstances.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the weight of your order.

Order Tracking

Once your order ships, you’ll receive a shipping confirmation email with a tracking number. Tracking information may take 24–48 hours to update.

Customs & Duties

International orders may be subject to customs fees, import taxes, or duties. These charges are not included in our prices and are the responsibility of the customer.

Incorrect or Missing Address

Please double-check your shipping address at checkout. We are not responsible for lost packages due to incorrect or incomplete addresses.

Lost or Delayed Packages

If your package is significantly delayed or appears lost, please contact us at info@holywellstrading.ltd and we will assist you.

Contact Us

If you have any questions regarding shipping, feel free to reach out: info@holywellstrading.ltd